Directed by Joe Pront and choreographed by Matthew Peacock, the video shows off the breathtaking architecture of the building as it addresses a bigger message: the conflict between reality and the digital world and finding the balance between blending in and standing out.
The monochromatic video starts with lead singer Ryan Tedder drinking a cup of coffee, observing the foot traffic from above through a glass window. The frontman then joins the fast-walking crowd at The Oculus, all wearing suits and looking down at their hands as if they're holding their phones.
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As they walk by him without an acknowledgement, Tedder soulfully sings, “Tryin' to disconnect, thinking maybe you could show me/ If there's so many people here, then why am I so lonely?”
As people continue to walk nonstop, a woman suddenly starts to dance -- freely flowing in the midst of the crowd, trying to get their attention. Tedder and the dancer see each other but end up getting lost in the crowd, causing a missed connection.
The video then gains color, as the band rocks the chorus “Can I get, can I get a connection?” in a colorful performance in the middle of The Oculus.